Helpful support but some delays made things suboptimal
I found the people handling sales and pre-purchase queries to be fairly responsive overall. When I signed up and started setting up the software, they were quick to answer initial questions about how the system works. However, some issues related to the dialer configuration took longer to resolve than I expected, which slowed down my progress. They did follow up to make sure I could get the database connected properly but would have appreciated slightly faster responses on those trickier points. The invoicing and payment process was smooth and did exactly what it needed to do without fuss. What was missing for me was a bit more proactive communication during the onboarding, especially as I was testing the calling tools across several days. In general, the service team did the job but didn’t exceed expectations in being fully proactive.