Helpful support but some confidence was missing
The support and communication I received during my use of the software were a bit of a mixed bag. On one hand, telephonic support was available and in some cases quite helpful—when I reached them, the staff seemed knowledgeable and tried to resolve my issues. On the other hand, it often took longer than I expected to get through, and some of the communication felt a little generic or scripted and didn’t fully address my specific concerns. This made me feel hesitant at times despite the gradual improvements in how the software ran after automatic updates. I appreciated that the database features worked fairly smoothly, and the calling tools improved steadily, but overall I didn’t feel completely confident by the end of my interaction. Invoicing and sign-up were straightforward, which was one positive amidst these concerns. What was missing though was a truly personalized approach in support conversations to reassure me fully and build stronger confidence. So, while the experience was neither bad nor great, it left me hoping for more attentive communication in future interactions.