Helpful support but order of steps could improve
I felt supported throughout my use of the software, and the telephonic guidance was clear and patient. The support team’s instructions were accurate, but the order in which the steps were suggested sometimes felt a bit counterintuitive. For example, I was encouraged to use the database feature before fully completing the onboarding tutorial, which caused some initial confusion. The invoicing and payment processes were well explained, though I had to refer to the documentation to check a few finer details. The software updates occurred automatically and without disruption, which was appreciated. Overall, the assistance left me feeling confident about using the calling tools and managing workflows remotely, but if they revised the sequence of support steps, I believe it would make the learning curve smoother. The experience was very positive, but a little adjustment in the guidance order could help users better understand the process.