Helpful support but lacked detailed ongoing guidance

Helpful support but lacked detailed ongoing guidance

At first, telephonic support was very responsive and helped me set up the initial database configurations without much fuss. The sign-up and payment invoicing process was also straightforward, which made onboarding easier. However, after the initial setup phase, I found that ongoing support was less frequent than I expected, especially since I encountered a few minor issues with the dialer during daily use. Updates were automatic but sometimes introduced small glitches I needed to resolve myself. While the team was good at setting things up once, I felt the process could have included more continuous check-ins or priority assistance to help with the adjustment period. This left me handling some bumps on my own after onboarding finished.