Helpful support but I still figured out a lot on my own
Telephonic support was available whenever I called, and they were generally helpful, especially with explaining how the dialer functions and how to navigate the database features. However, I realized quite early that I had to figure out many details by myself without immediate guidance. The support was patient but didn’t always provide direct answers right away, which meant I ended up spending some time experimenting with the software to understand various parts. The sign-up and payment process was straightforward and did not require much assistance. What surprised me was that despite reasonably good communication, a lot of the learning curve depended on personal trial and error. That said, the updates kept the software improving, lowering future difficulties. Reflecting on this, I think the specific part that went well was the availability of priority assistance when I needed it, even if the bulk of the discovery was self-driven. It was helpful but I still felt I was navigating on my own more often than not.