Helpful support but finding answers takes some time
I found the support services to be generally helpful whenever I needed assistance. The team was polite and seemed knowledgeable about the software and its features. However, getting to the right information wasn’t always straightforward. The knowledge base could have been organized better to allow faster searching. Sometimes I had to phone in because I couldn’t find answers easily on my own. Even though calls were answered quickly, it disrupted my workflow more than I’d like. Despite this, I’d use the support again because they did solve my issues effectively once contacted. The communication was clear and they followed up where needed. If they improved their documentation or added clearer guides within the portal, that would reduce the need for calls. In the end, the experience was positive but there’s room for better self-service options. Knowing this, I’d definitely still consider purchasing this software again and keep using their support for any future questions or training updates.