Helpful support but didn’t quite match my odd hours
Overall, I felt positive about the telephonic support available with the WFHI software, although there was a moment when it was less helpful because it didn’t quite fit my working hours. I work fairly early in the morning and tried calling support during those odd hours, but the service wasn’t available then, which was a bit frustrating because I needed assistance right away. The rest of my experience waiting for callbacks at normal hours was fine, with reasonably prompt responses. The training and onboarding flow had prepared me well enough to handle most tasks on my own, but during that one early session when I couldn’t reach anyone, I definitely felt some pressure. Despite that, the software updates ran smoothly without requiring support, and the billing process was clear enough to avoid confusion. So, while the service generally matched my needs, the gap at my specific working time was noticeable and something I hope they improve on.