Helpful support but could’ve used clearer onboarding guides
Using WFHI’s support has generally been a helpful experience, but I did notice some things that felt missing, especially around initial guidance. When I had questions about certain features like the database integration or how the calling tools should be optimized, I was able to reach telephonic support fairly easily. They provided decent explanations and walked me through some steps, which reduced my frustration. However, there was quite a bit I had to figure out on my own, especially in understanding how certain automatic updates influenced the workflow. The onboarding flow gave a basic outline, but I found it lacking in detailed contextual info, which meant trial and error was often necessary before I could operate the software with confidence. Payment processing and invoicing were straightforward, so that part was reassuring. Communication wasn’t perfect but service was consistent enough. If more thorough written or video guides were included in the onboarding, the time spent troubleshooting could have been reduced. So overall, support was a positive aspect but the documentation and initial training resources left some room for improvement to help users become self-sufficient faster.