Helpful support but confidence was lacking
By the end of my experience with the support team, I cannot say I felt fully confident about resolving issues independently. On the positive side, the telephonic support was reachable and did provide useful information when prompted. However, responses often felt scripted and didn't address my problems deeply. There were times when I had to make multiple calls to get the clarifications I needed. The software updates occurred automatically, which was convenient, but I wished there was more proactive guidance on how these might impact my workflows. Sign-up and invoice processes were straightforward enough and caused no real frustration. Overall, the support was a mixed bag – present but not fully dependable to instill confidence in me. I appreciated the effort made but expected a more hands-on approach or tailored assistance during busy hours to truly feel assured using all the features.