Helpful support at start, but ongoing issues remain unresolved
In my experience, the telephonic support during setup was helpful and patient, making the initial phase easier to handle. They guided me through installing and configuring the software, which was appreciated because the setup felt complicated on my own. However, once the system was running, I found that ongoing support was less responsive than I expected. Issues with the dialer and database features cropped up after installation, and while I did get some answers, they weren’t always timely or comprehensive. It felt like the initial one-off help was more thorough than the continuous assistance, which left me somewhat frustrated when I needed follow-up solutions. The automatic updates also sometimes created problems that I wasn’t prepared for. So while I value the initial support, I wish there was better ongoing communication and quicker resolution for problems that emerge later during regular use. This would greatly improve the overall experience of using the software and services.