Helpful software but lacked some essential features
Having used a couple of other workflow platforms before, I found the WFHI software to be quite straightforward in certain areas like setting up remote calls and managing data. The onboarding process walked me through the basics well enough, but I noticed it missed some customization options I had hoped for. For example, the calling tools and dialer functioned okay during my trial, but I couldn’t tailor call lists as flexibly as on my previous software. The automatic updates kept the software current, which was convenient, but some of these updates altered interface elements I was comfortable with. Support through phone calls was responsive but didn’t always solve the deeper issues I encountered. The sign-up and payment flow were clear, so billing wasn’t an issue at all. All in all, the platform has strong points especially regarding ease of use, but it left me wanting more when it came to advanced database and calling features I relied on before. Given this, I am still evaluating whether it fully suits ongoing remote workflows or if I should keep exploring alternatives.