Helpful service but next time might need more guidance
Overall, I found the sales and pre-purchase experience to be a mixed bag. On the positive side, the sign-up and onboarding process was fairly smooth, and the sales team was clear about what the software offered. However, I found myself needing help more often than I anticipated, especially with navigating some features of the dialer and database that weren’t entirely intuitive. The invoicing process was fine once I got started, but getting there required back-and-forth communication. Because of this mixed experience, I think I might reach out for more help next time unless they improve their self-help resources. The support calls answered most questions, but sometimes the waiting time annoyed me. So, while the service has potential and some clear strengths, the need for ongoing guidance makes me hesitant to say I’d do it completely hassle-free next time. Still, I appreciate the effort they put in and wouldn’t say no outright either.