Helpful service but experienced some repetitive questions and waits
Before actually signing up for the WFHI software, I spent quite some time interacting with the sales team to understand exactly what the package entailed and how it would fit our needs. The reps were generally warm and patient, explaining features like the calling tools and the database functionality clearly, which helped me feel more comfortable with the purchase. However, there were moments when I felt information was repeated across calls, and sometimes I ended up waiting a bit longer on the line than I had hoped. The invoicing and payment process was mostly smooth, but there was a minor delay in receiving the final invoice which made tracking a little tricky. That said, once I started using the platform and went through the onboarding training, things felt structured and well-organized, which reassured me. I appreciated the transparency during pre-purchase conversations, even if some repetition and waiting felt unnecessary at times. All in all, I’m satisfied with the sales experience, though speeding up the responses or consolidating information would definitely be welcome.