Helpful sales process, but might need help again
When I first interacted with the sales process of WFHI, I found it mostly positive. The staff were very patient and informative, explaining the software features and training details clearly. The signup and payment process was mostly smooth, with invoices arriving reasonably promptly. However, I did feel a bit hesitant during later stages of onboarding because some details about using the dialer and database weren’t completely clear at the sales discussion time. I’m confident that I could manage by myself next time if needed, but there’s a chance I’ll reach out for help again just to cover all bases. I liked how the support was accessible when I initially called, though follow-up sometimes took longer than I hoped. Overall, comparing the good communication and clear invoices with the little uncertainties in technical answers, I can say the experience gave me confidence but also reminded me that some complexity requires extra guidance. So yes, I may need their help with future updates or new features even if the initial process went well.