Helpful sales info but still needed extra assistance afterward
My experience before purchasing was mixed. The sales process provided clear information about the software’s possible uses and the invoicing method, which helped me understand what to expect. However, I found that some aspects of the onboarding were not fully explained during sales, so I needed additional training support afterward. The support team was available when I reached out, but I hope the initial guidance could be more thorough next time. The order of steps felt logical, starting with account creation, then accessing the database and dialer, yet I was unsure about some details like automatic updates and telephonic support availability. To sum up, while the sales gave me a good overview, I likely will seek some help again when I re-engage with the product.