Helpful pre-purchase support, but some delays too
I found the sales and pre-purchase communication pretty helpful overall, which made me consider using the product again next time. They answered most of my questions clearly and didn’t try to upsell unnecessarily, which I appreciated. The sign-up and invoice process was straightforward, though I experienced some delays in receiving documentation initially, which caused a little inconvenience. Despite that, the telephonic support during my queries was responsive and friendly. What I liked was how they explained the features without jargon and gave me access to demo tools that helped me understand how the software works before committing fully. On the downside, I did notice some lag in follow-up emails and a bit of waiting during phone calls. Still, I’d say with a bit more timeliness, it would be near perfect. I’ll likely look to them next time when I need to manage remote workflows again.