Helpful pre-purchase support but lacked thorough follow-up
When I initially contacted the sales team, I received clear answers about the software’s capabilities and how the billing process works. This made it easier to decide on the subscription without confusion. The sign-up process was straightforward and included helpful instructions on setting up the dialer and using the database feature effectively. I appreciated that the training material was readily accessible and the automatic updates kept improving software functionality during my first weeks of use. However, after the purchase, there was little proactive follow-up or check-in from the team to assist with onboarding or address questions about telephonic support. While I managed reasonably well on my own, I think this area could be enhanced for new customers who might need more hand-holding. Overall, my experience was positive, and I am confident I would reach out again if I needed help, but I would also welcome more post-sale engagement to smooth the transition.