Helpful overall but lacking in follow-up support
Reflecting on my experience with WFHI's training and onboarding, it's clear that some parts worked well while others felt a bit lacking. The initial sign-up and introduction to their database feature were smooth, allowing me to integrate it into my workflow fairly easily. However, when it came to mastering the calling tools and dialer, I found myself struggling more than expected. The automatic updates on the software sometimes changed elements without much warning, which disrupted some of the processes I was getting used to. Now, looking back, I realize I’ll probably need to reach out for help again the next time I refresh or revise my setup, especially as new features roll out. The telephonic support was good when I used it but seemed not always immediately available. In conclusion, while the training laid a decent foundation, the lack of sustained assistance means I expect more support going forward.