Helpful once in a while, but inconsistent support overall
From the start, I knew the software had potential, and some features like the database access were pretty solid. However, what really caught my attention was how support behaved over time, not just on the first call. Day to day, I found that the telephonic assistance was hit or miss; some days I’d get prompt responses and clear guidance, but other days the hold times were long, and the advice didn’t address my issue fully. Invoicing was pretty straightforward, which was one aspect I appreciated. On the other hand, the training sessions felt generic and didn’t always match the problems I faced when using the dialer or managing workflows. I suppose the reliability of day-to-day support impacted how effective I was with the software overall. It’s a mixed bag because while some interactions with support were genuinely helpful, the inconsistency made me hesitate to fully rely on the system for my remote work setup.