Helpful onboarding video was the best part
The onboarding process had a fairly straightforward video introduction that helped me get started with the software setup. That was the one part that made quite a difference because it showed the steps clearly and I could follow along at my own pace. On the other hand, moving beyond that initial orientation, I found some of the subsequent modules a bit vague, especially around managing the database features. It felt like the training jumped into more complex workflows without ensuring I was comfortable with basics. Also, the automated updates sometimes interrupted my established workflows, requiring me to relearn settings. As for needing help again, it's likely because I sensed the training was somewhat incomplete for a newcomer. Though the support team was reachable via phone, I felt I would need their guidance in the future when deeper issues arise. Overall, an even mix of decent orientation and some areas needing improvement affected my confidence.