2 out of 52 of 5Verified customerTraining and onboarding
Helpful onboarding but slower response sometimes
The training sessions were informative and gave me a reasonable introduction to handling the software and calling tools at a comfortable pace. What stood out positively was that whenever I asked for clarifications, the trainers responded kindly and made an effort to explain patiently. On the flip side, there were moments when I expected quicker feedback from support during the initial onboarding phase. Waiting a day or more for some answers felt a little frustrating when I was eager to get fully started with the system. Overall, while the people involved were thoughtful and willing to assist, the responsiveness occasionally lagged behind my expectations, showing a bit of imbalance between attentiveness and promptness in communication.