Helpful info was there, but important details needed figuring out myself
I found the sales and pre-purchase information to be quite useful overall, so I knew what the software and training would cover initially. However, when it came to actually understanding how the database features fit into my daily workflow and how the automatic updates might impact my setup, I had to invest quite a bit of time figuring most of that out on my own. The sign-up and invoicing process was somewhat straightforward, but nuances around payment options weren't clearly laid out. The pre-purchase communication did provide a general overview, and the telephonic support was helpful when I reached out, but some really critical details about the training progression and dialing tool behavior day to day were not immediately clear and took me time to grasp. That said, once I adapted, I felt more comfortable, but I wish the upfront info had been deeper in those specific areas for a smoother start.