Helpful info mixed with some missteps
The pre-purchase process gave me a clear view of what to expect from the software and training, which was helpful in making my decision. However, there were times when the explanation of features was inconsistent; some benefits were highlighted well, while other important aspects were barely mentioned. When I encountered problems in understanding the next steps around invoicing and payment setup, the support team did resolve my issues but not always immediately. At points, the phone support handled my queries well, making me feel heard and assisted. On the other hand, the initial sales call seemed rushed and didn’t cover all the details I needed. There was a balance between what worked in communication and what didn’t, so I felt neither fully confident nor completely uncertain about what I was signing up for. This moderate experience shaped my cautious but continued use of the product.