Helpful info but the hiccups took the shine away
I was hopeful when I started looking at the WFHI platform, but the sales and pre-purchase experience turned out to be quite inconsistent. The sign-up was straightforward enough, and the initial communication promised a smooth onboarding process. However, when some parts of the system failed during setup, the way those issues were handled did not always meet my expectations. The training materials were decent, but the delays in support responses and a few glitches with the invoicing process created some frustration. On the plus side, when I eventually got through the problems, the calling tools worked as intended alongside the database features, which fit my workflow. Still, for the amount invested and the time lost, I felt the process could have been managed better. While there were a couple of helpful interactions, the overall experience left me skeptical about how effectively future problems would be tackled, which is key for software like this.