Helpful guidance but still would probably need support again
The sales and pre-purchase experience had its ups and downs. On one hand, the initial explanation of the software’s capabilities and the onboarding flow was quite helpful; they made sure I understood the basic features like the calling tools and the database system. The invoicing and payment process was also clear and seemed well organized. On the downside, I felt that some important details about ongoing support and updates seemed vague, which made me wonder if I would end up needing help again soon after purchase. The fact that the telephonic support could sometimes be slow or repetitive also added to my hesitation. I appreciate the efforts made by the team to clarify things initially but I’m cautious because understanding the software fully might need more than just the initial training. So I'd say the guidance was good, but don’t expect that you won’t want additional assistance later on; some parts remain tricky.