Helpful guidance but sign-up still confusing
I found the initial guidance through the sales process quite helpful, especially the way the automatic updates and calling tools were presented during training. However, the sign-up process itself was somewhat confusing. The details about invoices and ongoing payments could have been a bit clearer, as I felt unsure about how frequently the charges would appear. I had to seek assistance again just to fully understand the invoicing timeline, which wasn’t ideal. The telephonic support was friendly and eventually clarifying, but initial communication was patchy. At the same time, the database feature seemed promising and aligned well with what I anticipated for managing workflows remotely. After going through the entire experience, I think I may need help again next time if I decide to upgrade or modify my plan. There were some positives, like the training materials and software updates working as described, but the back-and-forth on payments marred the otherwise smooth onboarding. So, while parts of the pre-purchase and sales interaction went well, the payment clarity fell short of my expectations.