Helpful for patient users, less so for those wanting speed
I found WFHI's telephonic support to be a mix of helpful and occasionally frustrating. On one hand, the representatives were knowledgeable and tried their best to clarify my issues with the dialer tool and the database feature. However, there were moments when I had to repeat information multiple times or was placed on hold longer than I expected. The automatic updates were seamless, so I didn't face technical hiccups there, which I appreciated. For someone who prefers direct communication and quick solutions, this might be somewhat disappointing, but if you don't mind a bit of waiting and repetition for clarity, it could suit you well. The sign-up and payment process was smooth overall, so the sales side didn’t add to the complexity. In summary, I think WFHI support fits best with people who are patient and don't require immediate fixes, but less so if you're short on time or dislike repeating yourself a lot.