Helpful feeling even if I might not need support again
I reached out to WFHI’s support a couple of times and overall, I was left with a positive feeling about the help I received. The telephonic support was quick to respond and the team seemed knowledgeable about the software features and billing questions I had. My queries related mainly to the database integration and the dialing tools, and the support team helped clarify the process in a straightforward manner. Although I hope I won't have to call again soon, knowing that I got support fairly easily makes me confident in tackling any minor problems that might come up. The invoicing and payment guidance was clear too. The only slight downside was that sometimes after the call, follow-up information could occasionally take a day more than expected to arrive by email. However, overall the communication lines were open and effective, so I would rate the experience well and would feel secure relying on their assistance if needed again.