Helpful feel, but I had to figure a lot out myself
I’m pretty happy with the support and communication during my time using the platform. When I first signed up and began the training, the basics were clear, but beyond that, I found myself having to troubleshoot some steps and dig through guides on my own. The telephonic support was polite and did eventually help me resolve things, but there were moments when I wished for faster or more proactive assistance. The invoicing and payment process was smooth and professionally handled, which was reassuring. What really impressed me was the clarity of the updates they push regularly, so I didn’t feel left behind with new features. Overall, I feel positive because most things worked well without constant handholding, but that one little thing about needing to handle some challenges solo is why I don’t give it a full five stars.