Helpful enough, but a bit of a push required
The sales and pre-purchase process required a bit more effort from me than I had anticipated. While the staff was generally helpful, I found that I needed to ask several follow-up questions to get details that I was initially hoping would be provided upfront. The sign-up and payment steps were reasonably straightforward and transparent, and receiving the invoice was quick, which I appreciated. Having said that, I still feel there could have been more proactive guidance about how the software’s features tie into the training content and onboarding flow. I expect that when I return next time for more help or upgrades, the experience will be smoother because the groundwork has been laid. Overall, the process worked well enough and the people involved were courteous and capable, but it took a little nudge from my side to get all the info I needed.