Helpful customer support but some communication lag was noticeable
I reached out to WFHI's telephonic support a couple of times over the past few weeks when I was setting up parts of the software and trying to understand the database feature. The support I received was generally patient and knowledgeable, which I really appreciated since it helped me sort out some configuration questions I had. However, there were moments when I noticed a slight delay in response or needed a bit more detailed clarification than initially given. So, while the help was available and helpful overall, I’m unsure if I will need to call them again soon just because some explanations felt a bit rushed or not as thorough as I would have wanted. It’s probable I’ll reach out the next time I need assistance, but it might take a little extra follow-up on my side to get everything fully clarified. On the plus side, the priority assistance option did feel like it worked well when I chose it, and that gave me confidence. At the same time, communication could be improved with perhaps more proactive follow-up calls or messages. So a mixed experience—good support but with space to be better. I’m hoping next time will be smoother.