Helpful but some things were hidden
I found the overall support communication quite helpful, especially when I reached out via phone support for guidance on using the recent automatic updates. The representatives spoke clearly and seemed knowledgeable, which made navigating the dialer and database features smoother. However, I did struggle a bit at first to locate certain tutorial sections during onboarding. It felt like some training materials were hidden in less obvious menus, which slowed down my progress. While the signing-up and invoicing stages were straightforward and well explained, I wish the search function within the support portal was more intuitive. With a bit more polish in how resources are laid out, the experience could be much better, though in general I am pleased with the quality of help I received and the warm tone when communicating. The steps to resolve my queries were mostly clear but just a few things could be slightly more visible or signposted so a new user doesn’t have to spend too long hunting for answers.