Helpful but not ideal if you hate back-and-forth
I found the sales and pre-purchase support to be somewhat mixed. At first, the sign-up and invoicing process was quite streamlined and easy to follow, which set a good tone. However, as I had additional queries about some features, I realized I needed to reach out more than once, and the waiting times between responses were longer than I’d prefer. The telephonic support was generally friendly and tried to be thorough, but sometimes I felt like I was being directed to separate departments multiple times before getting a clear answer. If someone is comfortable with some back-and-forth and wants detailed explanations before signing up, this service would suit them fairly well. But if you expect everything to be instant or handled in one go, it might feel frustrating. For me, the initial steps were good, but it was the follow-up communications that left me uncertain if I’d need help again next time.