Helpful, but next time I need clearer guidance

Helpful, but next time I need clearer guidance

I found WFHI’s sales process quite straightforward initially, which made signing up and invoicing easy for me. Training also answered most basic questions I had. However, I expect that next time I use their services, I will need some additional help to navigate updates and advanced features that weren’t covered completely. There just wasn’t enough depth in pre-purchase guidance about ongoing support options or troubleshooting within the software. The clarity on how future automatic updates integrate was missing, which leaves me uncertain if I could manage smoothly alone. It’s usable, but I wish there was more focus on helping customers prepare for beyond the basics from the start. So yes, helpful but definitely not exhaustive as I’d hoped.