Helpful but Missing Clear Issue Resolution
I've been using the service for a few weeks now and honestly, the sales and pre-purchase communication was a bit of a mixed bag. On one hand, the initial sign-up and invoicing process was straightforward, and I appreciated that aspect because it wasn't confusing. However, when some issues popped up with accessing certain features, their handling left me a bit weary. It felt like I had to explain the problem multiple times over calls and emails without getting a definitive solution for quite a while. I understand that sometimes support can take time, but what felt missing was a clear sense of how they would actually resolve the issues or an estimate of how long it would take. That made the experience a little frustrating. On the plus side, when things worked — like when the dialer functioned without glitching — it was smooth and helped me in my daily tasks. So overall, it's useful but could benefit from better clarity on problem-solving during the initial sale and onboarding processes. I've shared this feedback before, and I hope they find a better way to communicate these points upfront.