Helpful but lacked detailed setup guidance
I found the sales and pre-purchase communication to be mostly helpful but somewhat lacking in detailed setup guidance that I feel I will need next time. The sign-up and invoicing process was clear and straightforward, which made the initial steps pretty smooth. However, when I started setting up the calling tools, I found myself needing to refer back to support more often than I expected. The telephonic support was available and patient, but they couldn't entirely walk me through the nuances of the dialer configurations. Given this experience, I think the product works well for those who are somewhat familiar with remote workflows, but if you’re a beginner, you might find yourself calling in for assistance more than once. While some automation in updates is good, it sometimes disrupted my understanding of how the database feature integrates with other parts. All in all, the purchase process is easy but the follow-up help might be necessary again to fully get comfortable with all features.