Helpful but could’ve skipped some repeats
I reached out to WFHI support when I was setting up the calling tools and integrating the database feature into my workflow. The person on the other end was patient and tried to assist well. However, during the call, I noticed we had some repetition where I felt my issue was already addressed, but the agent circled back over the same points multiple times. That part slowed down the resolution, though overall the communication was clear and polite. Outside of that interaction, I found the automatic update process smooth and the training modules mostly straightforward. The invoicing was handled efficiently, and I appreciated the promptness of replies when I needed information. Still, the waiting periods between callbacks could be lessened. It's something I’d want improved so the support feels more seamless. Despite this minor reservation, the experience left me confident to continue using the software and training for managing remote workflows.