Helpful basics were there, but key parts missing

Helpful basics were there, but key parts missing

Looking back, the onboarding and training seemed like they should have been straightforward, but I struggled to find the exact resources I needed. While the initial steps like setting up my profile and exploring the database were easy enough, the more detailed aspects, especially the training on using the dialer during calls, were scarcely covered. It took quite some time before I got the hang of the calling tools because the instructions were either too generic or misplaced. In the end, I appreciated that the basic framework was there, but I felt something crucial was missing that would have really helped me get started smoothly without hunting around.