Helpdesk was good but I might still need a hand next time
I found the onboarding process pretty decent overall, especially the training sessions that walked me through setting up the calling tools and database features. The thing that really went well was the hands-on practice segments. They helped me get the feel of the dialer and the auto-update system without feeling overwhelmed by theory. However, every now and then, some of the labels or terms used in the interface were a bit confusing, and I had to reach out to support. While the telephonic assistance was generally helpful and responsive, I suspect that when I have to onboard again in the future or set up new workflows, I’ll want to ask for some help again. The invoicing and payment processes went smoothly and didn’t cause any delays, which I appreciated because it kept things simple. I guess what I’m saying is that the training was good, but not perfect, and I’d recommend anyone new should keep support close for those tricky parts. Still, I’m confident the next time will be easier after having done it once. Overall, the experience was positive with some small bumps.