Help was clear but I’ll likely need it again
I’ve walked through the sales and pre-purchase information more than once, and honestly, now I’m weary of repeating it all again next time. The process was quite clear in terms of what the platform offers and how the software works, but I still found some of the billing and invoicing details a bit tricky. That part stood out to me because it’s not intuitive the first time around, even with guidance. I imagine when I renew or consider upgrades, I’ll need help navigating those parts again. The support team was patient, but I’m tired of explaining my situation repeatedly. Overall, the initial sales conversations gave me enough to make a decision, but the finer points of payments and account setup are something I can’t quite remember fully, nor do I think it was covered with enough clarity for future reference. So, I guess I’ll be reaching out again next time around, especially for invoicing.