Help line not as helpful as I hoped
I was really expecting smooth support when I signed up, but honestly, it wasn’t what I thought. I had trouble with the dialer and thought the support team would guide me properly, but calls to them felt like going in circles sometimes. They understood the issue after several explanations but the solutions were slow and unclear. It was frustrating especially because I thought their training would cover these features well enough to avoid misunderstandings. The best part was that at least they answered the phone quickly and didn’t make me wait forever. However, the automatic updates didn’t seem to fix my problem, and I felt stuck trying to get the dialer to work right for my workflow. I hoped for a more straightforward experience, but it took many calls and no real fix. Honestly, I expected better communication and quicker resolutions, so that was disappointing. At this point, I’m not sure this software is going to fit my needs unless major improvements come to the support experience.