Help in sales process was okay, could have been better though
So honestly, going into the whole sales and pre-purchase thing, I wasn’t sure what to expect and was a bit overwhelmed at first. The sign-up process had a few steps that felt a little convoluted, and I ended up needing some help resetting passwords and figuring out the invoicing part. They did provide support when I reached out, but it seemed like there was some confusion on their end about what my exact issue was, which slowed things down. I think next time I'd definitely ask for help again because things weren’t as straightforward as I hoped. The one thing that really stood out was how the telephonic support seemed pretty patient even when I repeated questions a couple of times, which was nice. But I felt the sales team might have done better explaining certain software features in advance to reduce back-and-forth later. It's like, the important details should be upfront so I don’t have to call so much. Overall, the experience left me a little unsure if I’d manage solo next time without some assistance, especially with all the database and calling tools stuff.