Help arrival never really clicked for me
I signed up expecting WFHI's support to be readily available and responsive whenever needed, especially after hearing that they offered telephonic assistance tailored to remote workflows. At first, I assumed that getting help would be seamless, especially as I was still learning the dialer and database features. However, the reality was different. When I called for help, it often coincided with their off-peak hours or long wait times. This mismatch hindered my work more than I thought it would. I expected a smoother connection, with support staff guiding me right when a problem arose, but it typically required multiple attempts or scheduling callbacks, which introduced delays. Despite their efforts during business hours, the support did not fit well with my typical working times, so if I needed help again, I’m uncertain it would be timely or effective. The payment process was straightforward, so at least that part was less stressful. Ultimately, the moment when I hoped assistance would click into place and simplify my workflow didn’t really come, leaving me frustrated with the overall support setup.