Having to figure out most support myself was exhausting
I have to admit, while I appreciated the existence of telephonic support, I was quite weary of having to sort out so many issues on my own before even getting proper help. The instructions provided initially didn’t cover all the problems I faced, and many times I had to search through manuals or online forums while on calls or between them. Communicating with support felt like a slow back-and-forth that required repeated explanations from my side, and it drained a lot of my energy. Only a few times did they guide me quickly to a solution, which I’ll concede was helpful, but honestly, the process overall felt like more effort than it should have been. I kept hoping the system would be more intuitive or the support more proactive, which would save time and fatigue. Unfortunately, even the invoicing questions weren’t always answered clearly without me probing repeatedly. After a while, this made me think twice about relying heavily on their assistance without expecting to do most of the troubleshooting work myself first.