Hardly fit my actual working hours properly
I was really hoping this software would match well with my irregular working hours since I manage my own time. Unfortunately, the dialer and other calling tools didn’t sync properly with the flexible hours I keep. This mismatch meant I had to manually adjust settings multiple times which became frustrating fast. The database feature seemed okay but didn’t help much with my schedule. I tried to work through the training and onboarding to see if something would correct this, however, the system just didn’t adapt to how I actually work day to day. Signing up and invoicing were fine, but that isn’t the big part of the experience for me. The automatic updates sometimes changed settings without clear notice too, causing some of that extra hassle during odd hours. I even called support, but the assistance didn’t really solve this core issue about time compatibility. So, in the end, while the software has some positive elements, it just did not fulfill my key need to work comfortably within my hours, and that made it a tough fit.