Hard to find needed information, not impressed honestly
Honestly, trying to find what I needed in the training and onboarding materials was more difficult than I expected. The platform had a lot of documents and tutorials, but the organization felt scattered, making it hard to zero in on specific topics quickly. Sometimes, I ended up wasting quite a bit of time hunting for simple answers like how to use the database feature or setting up the dialer properly. Even after a few days, I wasn’t confident I had covered all the necessary details because the flow wasn’t intuitive. While they had telephonic support to help, I didn’t want to bother them for every little question. The software itself felt decent once I got everything set up, but locating the right learning resources early on was frustrating. If I'm honest, I’d probably tell a friend that it’s a bit of a hassle to navigate in the beginning, especially if you want a quick straightforward start. That said, once you manage to get through the onboarding maze, it’s manageable enough going forward.