Hard to find help when I needed it
The training and onboarding experience was really frustrating in terms of finding what I needed. It seemed like the software had plenty of features but the documentation wasn't easy to navigate, leaving me stuck a few times with no quick way to figure things out. I tried looking for step-by-step guides but they were buried or not very clear. When I tried reaching out for help, it took longer than expected to get any telephonic support. This made the onboarding feel slow and unpleasant since I couldn’t find solutions to even basic questions quickly. The labels and wording in the interface could also be more straightforward. Overall, despite some well-intended features, the accessibility of the training resources themselves was disappointing and made it harder to get started properly.