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WFHI review

Hard to find exact info, sales section really stood out as tough

2 out of 52 of 5Verified purchaseSales and pre-purchase

Hard to find exact info, sales section really stood out as tough

You need to seriously improve how accessible your sales and pre-purchase info is. I spent far too much time clicking around your website, looking for details about the calling tools and database features specifically, and it was mostly confusing or incomplete. The pages didn’t clearly explain how the software would fit into my existing workflows or what training was included. When I finally tried to find menu labels for pricing plans and sign-up steps, the info was buried or mixed with unrelated content. The only part that stood out as relatively okay was the section about automatic updates—at least that part was clearly stated. Overall, it felt like you expect customers to figure out too much on their own before buying, which isn’t ideal when making a software investment. I really wanted a straightforward path to understand what I was paying for and how support was arranged, but that wasn’t easy to locate or interpret. Please think about simplifying and clustering related details better.

Aarti NairKerala, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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