Happy with training but you left some things for me to figure out
The training and onboarding process with WFHI was generally good but I felt you left quite a few things for me to work out on my own. While your sessions do a good job explaining the basics and getting started, when it came to actually using the dialer and database features I found myself exploring quite a lot without direct guidance. It’s clear you want users to be independent and that’s appreciated, but maybe you could provide more detailed step-by-step instructions or more video examples on those tricky areas. I was glad the updates rolled out automatically, which saved me some trouble, but some elements of the software workflow required trial and error on my part. I think overall you provide good training that suits most needs, but it relies somewhat on the user’s ability to self-learn more complex functions. A bit more in-depth onboarding would push the experience to 5 stars, as it would reduce the amount of guesswork I had to do. Still, the support line was useful when I needed it and your team responded well. I’m generally satisfied but wanted to share this observation for future improvements.