Happy overall but onboarding takes some time
The training and onboarding with WFHI software are generally solid. After the initial setup, it didn't throw any surprises at me. The training content covers the basics well enough and once you get past the first few days, it runs smoothly. The platform behaves consistently when in use, which is important for productivity. However, the onboarding process isn't instant; it requires a bit of commitment and practice before you feel completely comfortable using all features, especially the database and dialer functions. There's no glitch I could point out day to day, but sometimes new updates change layout or functionality without much warning, which requires a quick adjustment. Support exists if you need help, but it's better if you get used to the system on your own first. All in all, I feel content with how things went, though I suggest patience is needed while you get the hang of it before fully benefiting from the software.